Privacy Policy

Privacy Policy

Effective Date: 1 October 2025

Elite English Learning (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services.

  1. Information We Collect

We may collect the following types of personal information:

  • Name
  • Email address
  • Country of residence
  • Age (for child learners)
  • Language learning goals
  • Lesson history and progress
  • Payment and billing details (handled securely by third-party processors)
  • Communication records (e.g. messages, emails)
  1. How We Use Your Information

We use your personal information to:

  • Provide and manage English lessons
  • Respond to your inquiries
  • Book and schedule classes
  • Send updates, confirmations, and support emails
  • Improve our services
  • Comply with legal obligations

We do not sell your data to third parties.

  1. Who We Share Your Information With

We may share your data with:

  • Our teachers (only relevant information needed to teach effectively)
  • Secure payment providers (e.g. PayPal, Stripe, Wise)
  • Website and email hosting services (for site functionality)

All third parties are required to comply with applicable privacy laws.

  1. International Data Transfers

As we serve students globally, your information may be transferred outside of your country. We ensure all data is protected in accordance with applicable laws such as South Africa’s POPIA and the EU’s GDPR.

  1. Data Retention

We retain your information only as long as necessary to provide our services or as required by law. You may request deletion of your data at any time by contacting us.

  1. Your Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Correct or update inaccurate data
  • Request deletion of your data
  • Object to certain uses of your data
  • Withdraw consent at any time

To exercise these rights, email us at: [insert email address]

  1. Children’s Privacy

We take extra care when working with children under 18. Personal information about minors is only collected with the consent of a parent or legal guardian.

  1. Data Security

We take appropriate technical and organisational measures to protect your data from loss, misuse, unauthorised access or disclosure.

  1. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date.

  1. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Elite English Learning
Email: info@eliteenglishlearning.com
Location: George, Western Cape, South Africa